Professional Services

Support

We know you're already familiar with Pegasus and its many features. Our support services are designed to help you dig deeper, uncovering new layers of utility and efficiency in our system. They're a cost-effective strategy to ensure you're always ahead.

As agencies pivot and adjust in a demanding landscape, our dedicated support services are more crucial than ever. At Pegasus, we don’t just answer calls; we're deeply integrated into your daily operations, ensuring every interaction with our software resonates efficiently and clearly.

Pegasus Support Levels: tailored to meet every need

We offer:

• Immediate Help Desk Support. No waiting, no delays. Our help desk is geared toward quick responses to queries raised by email or phone and is typically the first line of assistance. It focuses on resolving basic or common issues and inquiries that you might have. 

• Dedicated General Support. Our general support goes beyond resolving immediate issues, addressing all your intricate requirements, including in-depth investigations, error rectification, and resolving data anomalies. We offer enhanced technical expertise and a profound grasp of the product or function in focus. While our support encompasses a wide spectrum of issues, it also entails more personalized interactions and solutions tailored to your unique circumstances.

• Monthly Fee Inclusions: Designed to remove any barriers that might stop you seeking help sooner, we’ve tailored a list of support inclusions you can take advantage of, wrapped up in a single monthly fee. Extra benefits include WIP meetings, Health Checks, Super User Training, minor modifications and even invitations to our Special Interest Groups.

Know you need support, but not sure when? We have prepay packages available so you can take advantage of buying hours at a discounted rate to use whenever that curly question comes up.

Pegasus isn’t just your software solution; we’re a committed support system. We offer a range of comprehensive services to meet your specific needs. We provide consultancy and financial support to help you make informed decisions and optimize your finances. In addition, we provide training to empower you and your team with the knowledge and skills needed to excel in your field. Our customisations allow you to tailor our solutions to your unique requirements, ensuring they align perfectly with your goals and objectives.

Drawing from our extensive experience with agencies, we solve and preempt problems, guiding your agency towards consistent growth and success.